Not Receiving Lead Emails - Troubleshooting Steps

Below are some things to check and test if you are receiving new leads within your Leads tab, but not receiving the new lead emails.

First:

Check your email's spam folder.  Depending on your email provider's spam settings, our lead emails might be there.  If so, please add mailer@yougotlistings.com to your contact list.

Second:

Check if your email settings are turned on to receive Lead emails.
  1. Click on the Profile Pic icon on the upper right and select User Profile.
  2. Locate the Email Subscription section and make sure Lead Notification checkbox is selected.
  3. Scroll down and save.
Third:

Change your account's email address to something different and see if you start to receive emails.  Preferably a Gmail address.  Now if you do start receiving leads after then that means your previous email client is blocking our emails.
  1. Click on the Profile Pic icon on the upper right and select User Profile.
  2. Update the Email field and save.
If all of the above fails, then please contact us at support@yougotlistings.com

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