How do add or remove privileges for an agent?

PREREQUISITE: User Role - Admin, Manager

You might need to add a few managerial privileges to a few of your agents from time to time. To get this done, please follow the instructions provided below.

  1. Log into your admin/manager account.
  2. Click your Name in the top right corner of the website..
  3. Click Account
  4. Click Manage User from the vertical navigation bar on the left
  5. In the top right hand corner of the page, click Update
  6. Under User Privileges, click your desired options.
  7. Click Save.

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